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1. Are your products safe for children aged 2 to 10?

Yes, our products are specifically formulated  for the age group of 2 to 12 years with gentle, non-toxic, and certified organic ingredients, ensuring they are safe for children’s delicate skin.

2. Are your products certified organic and natural?

Absolutely! We use certified organic and natural ingredients, free from harsh chemicals, parabens, sulfates, and artificial fragrances. Our products are Eco-certified.

3. What age range are your products suitable for?
Our products are carefully designed for children aged 2 to 10 years, providing gentle care for their developing skin.

4. Do you test your products on animals?
No, we are proudly cruelty-free, and none of our products are tested on animals.

5. Are your products suitable for sensitive skin?
Yes, our products are dermatologically tested to be gentle on sensitive skin. However, we recommend a patch test before first use, especially for children with very sensitive skin.

6. Do your products contain common allergens like nuts, gluten, or dairy?
We aim to be allergen-friendly, but we advise checking the ingredients list on each product to ensure it’s suitable for your child.

7. How should I store the products?
Keep our products in a cool, dry place, away from direct sunlight, to maintain their quality and effectiveness.

8. What should I do if my child experiences a reaction to a product?
Discontinue use immediately and consult a healthcare professional. Always perform a patch test before using a new product on your child.

9. Are your products environmentally friendly?
Yes, we are committed to sustainability and use eco-friendly packaging as well as responsibly sourced ingredients.

10. Can boys and girls both use your products?
Definitely! Our products are designed for all children, regardless of gender.

11. Do your products contain artificial colors or fragrances?
We are using only organic essential oils to scent our products as well as to provide essential benefits to skin and hair. Essential oils which we use are according to IFRA guidelines and within the specified limitsas mentioned in guidelines. We do not use any artificial colorants.

12. How long do your products last?
Our products typically have a shelf life of 24 months. Please check the packaging for the specific expiration date.

13. Do you offer products for specific skin concerns like dryness or eczema?
Yes, we have a range of products formulated to address common skin concerns, such as dryness and eczema-prone skin.

14. How can I contact you if I have further questions?
Feel free to reach out to our customer service team via email, phone, or our social media channels. We’re always here to assist!

15. What forms of payment does Puddles accept?
We accept online orders through the following modes of payment. Visa, MasterCard, Maestro, Rupay, AMEX, Net Banking, UPI & wallets.

16. Is Puddles certified by doctors or any agency that certifies products for children?
Yes, all our products are certified by Ecocert,. ECOCERT is a prominent organic certification organization based in France, under which COSMOS is the highest global organic standard for the cosmetic industry. Our products are also paediatrician approved and dermatologically tested.

17. Are Puddles products pH balanced?
Yes, all our products are pH balanced.

18. Are Puddles products Tear free?
Puddles is specially formulated to be mild and gentle on sensitive skin, making it suitable for children of all ages. Its tear-free formulations ensures a painless experience, allowing your child to splash around and play in the water without any worries.

19. Why are some of the ingredients chemical sounding?
As per the statutory requirement, the ingredients are mentioned in their INCI(International Nomenclature of Cosmetic Ingredients) names, which make them sound more ‘chemical’. We have used natural, plant derived ingredients as much as possible. A very small percentage of ingredients like our preservatives, are chemical based(synthetic). Not all chemicals are bad. The ones we have used are extremely safe, non-toxic and have been tested for any allergen potential. These were chosen for their increased efficacy and safety, compared to the natural alternatives.

20. Why do we need different products for 2+ years?
Different products are needed for children aged 2 and older because their skin and body care needs change as they grow. For younger children, especially infants and toddlers, products are formulated to be extra gentle, focusing on soothing and protecting delicate skin. As kids reach 2 years and older, their skin becomes more resilient, but it also requires more targeted care to address things like increased mobility, playtime activities, exposure to sunlight, and changing sensitivities.At this stage, products are designed to nourish and protect while supporting their growing independence, with a focus on safety and fun. Our Puddles products for this age group are made with mild ingredients that are both effective and playful, keeping your child's skin soft, healthy, and happy as they explore the world around them.

21. What is the difference between the products developed for different themes?
We have carefully created and crafted with the same certified organic quality, but each theme offers unique sensory experiences. The differences may different essential oils blends specifically designed to create a specific mood or experience, such as calming Honeysuckle or refreshing citrus according to the themes. However active ingredients in all theme’s products remains same. Regardless of the theme, all products are designed to be gentle, safe, and enjoyable for children aged 2 to 10.